All of the comments below are unsolicited. They are simply a representation of the responses we receive on a regular basis.
Thank you both for helping me with ordering my replacement canopy. It arrived just as you told me, was easy to install and fits like a glove. Couldn’t ask for anything better. I have attached a picture so you can see how it looks on our patio/backyard. You are welcome to use this picture in any of your marketing if it meets your standards. Again, thank you for your professionalism and service.
My patio umbrella arrived the other day, and as in the past the quality is excellent, the look is great and an excellent value. Just like the other umbrellas I have purchased from you over the years. There are lots of places to buy umbrellas in the Houston area, but I trust your quality and service.
Hi Brian and Fred –
The umbrella canvases arrived yesterday without a hitch. We were able to easily install them on the Tuuci frames and they look fantastic.
Thanks for all of your help and getting our order completed and expedited!
Very best regards,
I ordered a 6.5 ft wood tilt umbrella for a small patio setting. The umbrella is great and goes so well with our bistro set! I looked in so many stores to find an umbrella with a diameter less than 7 feet and had no luck. But then I found your web site and there was the umbrella I had been looking for! I saw similar umbrellas on other web sites, but yours was the best – not only in quality but in price! I also ordered another umbrella the same size for my elderly parents who live in a high rise with a porch. This 6.5 ft umbrella will fit precisely with their bistro set…and the tilt feature will allow them to sit outside no matter what the sun angle is!
Cape Cod, MA
Your customer service is superb and I get so many compliments on my umbrella. I priced the umbrellas in my area, and they were double the price of what I paid so I am glad I purchased from you and highly recommend your beautiful umbrellas and your customer service to all.
Yep…we got it and it was perfect for the spot….sent you an email Wednesday nite, but they must have crossed in the mail.
Bottomline is…this was the best and easiest way to get the right umbrella. We tried the driving all over town, but to no avail and with gas prices what they are…I only wish we’d taken a look at your website sooner. We will do it first thing next time!
Jim & Cheryl
Dear Mr. Elia,
I apologize for not sending you this “thank you” e-mail sooner, but I have been extremely busy in the office and didn’t get a chance until today.
All I want to say is… I received the new umbrellas and I thank you so much for your wonderful customer service. It has been a true pleasure doing business with your company (Just Umbrellas), and I can sincerely say… that I will not hesitate to recommend your company to my friends and family.
I do want to let you know, that I take full responsibility for the umbrellas that were delivered to the wrong address (because I provided you with the wrong shipping address), so please do not hesitate to call or e-mail me if you need my help.
Thank you very much and once again, I appreciate your kindness and your focus to customer service.
I ordered my 9′ royal blue market umbrella on Sunday and received it today. It is absolutely gorgeous. Quality is superb and it is exactly what I’ve been looking for, but couldn’t find in any of my local stores. Total cost even with shipping was still about $50 less than I would have paid locally.
I plan to refer all my friends and family to your site! Thank You! S. G. – Fremont, CA
Thank you for your prompt attention and professionalism. I will not hesitate recommending you to anyone interested in purchasing a market umbrella. Your focus on customer service is truly amazing.
KT from CT
I have to admit, I was a little nervous about placing an on-line order to a company I was not familiar with. And your pricing looked too good to be true which just added to my skeptisism! But after unsuccessfully searching for a smaller umbrella at all the big retailers in town and on the internet, I just had to trust your company and the testimonials that were on your site.
Well, after all that I have to tell you I was not disappointed! My umbrella arrived today and is much nicer and a better quality than one I bought locally a number of years ago. And the tilt feature is awsome! It will look great on the deck of my brand new home. Thanks for making such a quality product available at such a reasonable price.
The umbrellas are up and look wonderful! If you ever need a reference, please let us know. Warm regards, Teresa
Wow, what service… I put my order in over the internet for four 6-foot tilt umbrellas this past Friday and received e-mail confirmation at 1:48 p.m. Then at 1:55 p.m., I received e-mail notice that my order had shipped! Then, on the following Monday (yesterday), they arrived via UPS. I couldn’t believe it. And, best of all, I love them. They are just as I had expected, very good quality, and look absolutely great on my deck. If I can get a good vantage point to take a picture, I will forward it to you. Thanks so much. You will definitely get my referral.
Good Morning Fred
The stand was waiting for me when I got home last night. I’ll look for the cover later this week or so. Thanks so much for your impeccable service. Wish more of the vendors I’ve been doing business with lately had taken customer service lessons from you.
Just wanted you to know that we received the umbrellas and they look perfect. Thank you for excellent service!
As promised, here is a picture of a beautiful poolside and terrace view with your wonderful umbrellas! My site is http://www.mexicaninns.com My Inn is called Casa Estrella de la Valenciana.
Thanks – Jaye
I bought a 9′ 2 tier “Cranberry” umbrella to match the deck color of my patio. Thought that I would be disatisfied. ” I LOVE it!” It is the most BEAUTIFUL umbrella that I have ever seen.. I have told my family and friends all about it. They come over to the house JUST to see the umbrella. They ALL agree. It is beautiful and the price was great!!. I got it in no time at all, just like you advertised.
D Liekfet in New Jersey
Received the tilt umbrella and stand yesterday as promised in your email. Geez…, this is a darn nice umbrella! My wife loves it and it is attractive, functional and a snap to raise, lower or adjust the tilt in any direction (360 degrees). We don’t see umbrellas of this quality vs. cost here in Washington state for less than $175. Thank you much, and look for other orders next year as I will recommend your company to our friends here in Washington State. Regards, Ed
I just wanted you to know that I received the umbrella and stand and I am extremely happy with both the quality and the condition on receipt! I accidentally found you on the internet but the next time I need a purchase or recommend your products to friends of mine, I will be back at your web-site right away!!
I received the umbrellas on Friday 6-21-02. I was real pleased with the umbrellas and your honest service. Thanks again and I will be calling you for another order in the future.
I just wanted to let you know that the umbrellas arrived on Friday, and I am very pleased with them! They arrived in 7 calendar days from the day you shipped them, and they are very pretty and I feel like I got a terrific bargain! I had a large group over on Sunday for Father’s Day and everyone complimented me on the umbrellas.
Just wanted to drop you a quick note to let you know that it was a pleasure meeting and doing business with you. It is very refreshing to meet someone that cares about his customers and is truly an honest business man. I set up the umbrella as soon as I got home, and I’m very pleased with it. A lot more value than the price suggests!
Hi. I received the patio umbrella today. I really love it! It is nicer than I ever expected. Thank you so much, Pat
Hi Fred: Received today. Nice umbrella, thanks for the good service. Sincerely, Vincent
Received my 11′ replacement umbrella canvas. Very nice and am very glad to have it. You are a professional and should be commended for high quality and prompt service. Thank you. RK Roberts
I spoke to you on the telephone before placing my order. We are very happy with our beautiful new umbrellas. The pulley system makes it easy for me to open the umbrellas without assistance and the tilt mechanism (my husband was unsure if it was necessary) allows us to better enjoy sitting out late in the afternoon when the sun is lower in the sky. (our back deck faces southwest). Thank you for your quick response to my problems and I will not hesitate to use mjj sales for future needs. Take Care
NO WAY!!! My umbrella got here today! Not only that; it is a great umbrella! Thanks so much Fred I am so totally happy.
Thanks so much! I Love the umbrella (got it yesterday)!
I just received my umbrella today, it is fantastic. I can’t wait to get a base and set it up. I saved over $75.00 dollars on the umbrella I bought. There are not any umbrellas in this area that can compare to the ones you sell.
Thanks for your prompt reply–I have ordered them from your web site. Just wanted to let you know I have been looking for reasonably-priced royal blue market umbrellas for two weeks. I saw your auction on ebay and decided to try the site instead. Nice doing business with you; I look forward to the shipment. Maggie
I was able to put up the umbrella canvas today and it is perfect. Well, the finial hole is a little big, but that is not a problem. Thank you so much, I love the color and I am excited to have the family over next weekend! Your service was really exceptional. KT